August 3rd, 2021

Jennifer Katz, Inc. has successfully transitioned some of our clients back to in-person services. We continue to fine tune our policies and procedures as we learn more about COVID-19, transmission in health care settings, and with the guidance of the CDC and SF Dept of Public Health. Our goal is to provide a safe environment for our clients and employees. If you receive face-to-face services at one of our clinics, this is what you can expect. Telepractice sessions will also continue to be offered.


  • Face coverings must be worn at all times by all persons while in indoor spaces. The following individuals are exempt from this mandate:
    • Persons younger than two years old.
    • Persons with a medical condition, mental health condition, or disability that prevents wearing a mask.
    • Persons who are hearing impaired, or communicating with a person who is hearing impaired, where the ability to see the mouth is essential for communication.
  • During feeding therapy sessions, clients may remove their face covering while actively eating or drinking.
  • A maximum of three people at a time will be allowed in the waiting room. If the waiting room is full upon your arrival, you will need to wait outside. Social distancing practices are expected.
  • Only one parent/caregiver may accompany a child, no siblings will be allowed. We request that only one parent/caregiver function as your child’s chaperone to sessions.
  • We are using air purifiers in every treatment room and in the waiting room.
  • Hand sanitizing stations are available in the waiting room and will be available in individual treatment rooms.
  • Our bathrooms are being used as handwashing stations and need to be available for that purpose. Please use the restroom at home prior to your session as our bathrooms will be otherwise unavailable.
  • Toys and materials for therapy that cannot be disinfected will not be used. Please do not bring any toys from home into the clinic or treatment room. If your therapist asks you to bring something specific to therapy, please make sure it is in a sealed Ziploc bag.
  • Our offices are routinely cleaned and disinfected following CDC guidelines and using EPA-approved products.
  • Eating/drinking will not be allowed in the waiting room.
  • Our staff is adhering to social distancing practices and face coverings in the clinic as recommended by the CDC for healthcare settings.


  • We do not have front desk staff at our clinics to check you in, but your therapist will come and get you from the waiting room at your scheduled appointment time.
  • You/your child will need to wash your hands before entering the treatment room
  • If you cannot reply no to our health screening questions and have not provided documentation explaining a chronic situation for you/your child that produces COVID-like symptoms, YOU MUST STAY HOME. To avoid any unnecessary charges and being sent home, we encourage you to review these symptoms prior to your appointment and take you/your child’s temperature at home.
  • Temperature above 100.4, fever or chills, cough, shortness of breath or difficulty breathing, sore throat, muscle or body aches, loss of taste or smell, congestion or runny nose, nausea, vomiting or diarrhea
  • Notify your therapist immediately at the onset of symptoms and they will move your sessions to teletherapy while you remain symptomatic.
  • Only one caregiver will be allowed in the treatment room if clinically indicated and they will be required to wear a face covering.
  • At this time, therapists and clients must wear face coverings during therapy sessions.
  • Our therapists will wear gloves for all direct contact
  • Session debriefs will be done via email if a parent/care giver is not required to be present during a session.

Reschedule for a virtual session when any of the following are true:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Sore throat
  • Muscle or body aches
  • Loss of taste or smell
  • Congestion or runny nose
  • Nausea, vomiting or diarrhea
  • if anyone in your household has tested positive for COVID-19 or come in contact with anyone that is known or suspected to have COVID-19, this includes people waiting for their tests to come back.

In-person sessions will be be cancelled when guardian or client:

  • Has a fever
  • Does not pass health screening
  • Does not have a mask
  • Demonstrates symptoms of illness

A charge will occur should an in-person session be cancelled due to a health and safety risk. Please operate with caution and care and reschedule for a telehealth session!

Our offices:

  • Building will have cleaned and updated HVAC systems by May 17th
  • Air purifiers will be in every treatment room and waiting room
  • Hand sanitizers will be installed in the waiting rooms, and available in treatment rooms
  • Treatment rooms are assigned to and used by only one clinician
  • Toys that cannot be disinfected will not be used
  • Offices (common areas and individual treatment rooms) will be regularly cleaned and disinfected following CDC guidelines and using EPA-approved products

Our team:

  • Fully vaccinated
  • Completing daily health screenings before on site work days with temperature checks
  • Following social distancing practices and mask wearing in common spaces. Congregating in groups is discouraged.
  • Reduced number of onsite staff each day to reduce overall building capacity.


July 22, 2020

As of today, July 22, we have no confirmed reopen date for our physical offices.

Our reopening plans continue to be guided by the Department of Public Health, CDC, American Speech Language Hearing Association (ASHA), conversations with local schools and other private clinics and local government policies. We have a minimum of three month’s supply of PPE and cleaning supplies and  are assessing plans on a regular basis so that we’ll be ready just as soon as we can safely reopen. In-person sessions will be expanded only as it is deemed safe for clients, our staff and the community.

In the meantime, we wanted to take an opportunity to share some of the changes to our offices and procedures in order to most effectively ensure minimal risk of exposure to both our clients and team. 

We feel confident that with your help in enforcing and abiding by these protocols and changes to our office policies and procedures, we will effectively minimize any risk of exposure to the greatest degree possible.


  • Staggered schedules to ensure limited number of onsite people
  • Significantly reduced number of onsite clients and therapists at all times

 All JKI team will: 

  • complete a daily health screening including taking temperatures
  • wear face masks at all times and face shields during therapy
  • enforce and practice physical distancing the greatest extent possible throughout the day
  • use have dedicated materials for clients and therapists
  • hand wash at regular intervals throughout the day, including immediately upon arrival, before and after entering any new areas, before and after interacting with any child, and before and after using any restroom facilities
  • participate in a comprehensive training program which will include
    • Monitoring for COVID-19 symptoms and action steps for a suspected cases of COVID-19
    • Communications guidelines for notifying families of any suspected cases, as well as notifying the Public Health Department
    • Best practices for cleaning sterilization

For Clients and Accompanying Family Member:

  • A health screening and will be conducted upon arrival, including temperature taken (with a no touch thermometer)
  • Any person over the age of two (2) will be required to wear a mask. For any child under the age of two a mask should be available to be worn as deemed necessary in certain situations. Families must provide their own masks. You will not be allowed to enter the office without a mask.
  • Face Shields are required for all children during their therapy sessions
  • One (1) adult can accompany a client
  • Hand washing upon arrival and before departure

Waiting Room

  • No congregating in waiting room
  • No early arrivals, or lingering in the waiting rooms after a session
  • Parent/caregiver requested to wait in car, outside or join in session
  • Hand sanitizer stations installed
  • No toys/books in waiting room


We will continue to use this space to provide updates and details for our plans in reopening. In the meantime, we will see you virtually.

901 Castro Street | San Francisco CA | 94114 • 2020 Copyright © Jennifer Katz, Inc., All rights reserved.